Waiter Call System

Frequency band 433.05Mhz - 434.79MHz
Unique 2-way communication protocol
Up to 100m radius outdoor and 40m radius indoor coverage
Transmitter system or Mapping Console system
7 devices types. Up to 200 devices in a system
Manual setup, or auto-registration on PC
Standalone operation, or integrated with a POS system

Key Features

Flexible solutions

Each system supports multiple devices types (transmitters, mapping console, pagers, table buttons, table locators, take-aways, and repeaters in any combination). This enables businesses to customise the solution to meet their specific needs.

Reliable communication

Each system carries a unique system ID to prevent interference with any nearby systems. With automatic channel hopping and enhanced two-way communication protocol, the system will select the optimum frequency channel for communication.

Simple setup

Devices can be set up in a few steps. This provides a way for users to deploy the system with ease.

Waiter paging

One push of a table button, or a number entry on the transmitter, will page the waiter instantly for service with either sound or vibrating alerts.

Customer paging

With the take-away device, customers no longer have to wait at the counter or in front of a LED board. Simply page customers when their table or food is ready.

Table tracking

When customers place the table locator on a table, it notifies the transmitter of the table number; allowing food runners to deliver food to the correct table without delay. The generated performance report also helps management to adjust staffing and floor space more efficiently.

POS system integration

By integrating the waiter call system to a POS system, devices can be called directly from a POS terminal or kitchen display.

Coverage extension

Add optional repeaters to extend the system coverage. Devices can roam across transmitters and repeaters with no further setup.

Use Cases

Waiter Paging

Simple to use system for restaurant staff and customers
Restaurant staff page individual waiters from a transmitter
Customers press a table button to call for services
Sound and vibrating alerts are sent to a pager to notify the waiter
Table no. and transmitter ID are shown on the pager
Suitable for table service restaurants, hotels, cafes

Customer Paging

Page the customer when their table or order is ready
Continuous vibrating and LED flashing to alert the customer
Disable the call alert simply by returning the device to the charging base
Charging multiple devices by stacking them on the charging base; saving counter space and number of power sockets required
Long hours of operation for a single charge
Security alert goes off when the device moves out of the coverage area
Suitable for wait list management, counter service restaurants, coffee shops, food courts, etc.

Table Tracking

Track the customer table no. for food runners to deliver the food correctly
Integrated with RFID technology, the table locator updates the system the table no. when customer places it on a table
Once the order is ready, the food runner retrieves the customer table no. from the system, and promptly deliver the food
Security alert goes off when the table locator moves out of the coverage area
generate performance reports to review and improve the operation efficiency
Suitable for counter service restaurants, coffee shops, food courts, etc.

POS System Integration

To automate the workflow, Mapping console can be deployed in the waiter call system. It connects the waiter call system to a POS system through LAN connectivity. This enables users to call the devices directly from a POS terminal or kitchen display.

Mapping console acts as the central processing unit
Integrate with a POS system through the LAN or USB port of the mapping console
Calling the device directly from a POS terminal
SDK available for system integration
Mapping console enables device auto-registration using a PC prgram

Device Specifications

Find out more technical information for each device, and choose the devices that suit your needs.